Yesterday my granddaughter decided to pop around.
She’d been trying to sort her brother’s Windows 11 laptop out in the week, and since her brother no longer uses it, she wanted to borrow his laptop.
(He now uses a desktop computer to play his games on.)
I originally set up the laptops for them and created the Microsoft accounts.
And for some reason, the pin I set up no longer worked for her brother’s laptop, and she couldn’t reset it.
I suspect it had been changed but the pin could no longer be remembered.
I’d put my email address as the recovery email in case they had problems getting into their account.
The only problem was that I couldn’t get in it needed my old mobile number to send the authentication text.
(God damn it!)
So, I thought I’d get her to use a little hidden trick to get into the Windows 11 recovery mode.
This is something anyone can try that could help you get your laptop back up and running, that works on Windows 10 and 11.
The steps are as follows:
Step 1: Hold and keep the shift key pressed down (on some laptops this will be a big key with an arrow on it).
Step 2: On the screen where you put your password or pin in. Look at the bottom right-hand corner, there you’ll see the Icon for the power option. Click this and select the option to restart.
Make sure to keep the shift key pressed down while doing this.
Step 3: While the laptop restarts, make sure to still press down on the shift key.
Step 4: When you get to a blue screen that says ‘Choose an option’. You can then take your finger off the shift key and select the option ‘Troubleshoot’ – reset your PC or see advanced options.
Step 5: Select ‘Advanced options’ and then select ‘Keep my files’ if you want to have a backup of your files, or if not select ‘Remove everything’.
Step 6: You can choose ‘Cloud download’. This will download Windows with the latest updates (requires a good internet connection) or ‘Local install’.
This will then reinstall Windows.
Then you can log on with your Microsoft account. Or choose the option to do this later and create an account that isn’t linked to your Microsoft one.
Coming up with the above steps, I had to put myself in my granddaughter’s shoes, so to speak.
(She’s not technical so I had to explain to her in a simple non-tech way what to do.)
She had a problem that she didn’t know how to solve I had the solution, and I had to give it in a way she could understand.
That’s the same thing with our marketing.
We have to put ourselves into the shoes of the person we’re trying to help solve their problem.
And to do that we need to understand as much about that person as possible.
Have a great Saturday.
Zaf.
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